Terms and Conditions
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Our minimum order level is £150, we do not charge shipping and handling on orders greater than £150 within the UK
Delivery Schedule All orders are processed within 24 hours and despatched within two working days. We endeavour to cooperate with any special requests or delivery requirements such as despatch on a specific day
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We offer a 30 day no-quibble guarantee with all orders
Reaching Us If you need to reach us, please email us using the link on the shop page, alternatively, you can call on 01566-775786 (International +44 01566-775786) or fax us on 01566-772266 or write to us at 37 Pennygillam Way Pennygillam Industrial Estate Launceston
Cornwall PL15 7ED United Kingdom